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GoToWebcast FAQs

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The American Society on Aging is excited to announce we are upgrading our web seminar platform to GoToWebcast!

GoToWebcast offers a more user-friendly experience, increased video and webcam sharing opportunities, faster and easier delivery of handouts, and better connections from all devices including tablets and smart phones. In the final phase of the transition, we anticipate adding instant CEU applications upon completion of web seminars. No more waiting for your CEU delivery!

Please note that the change to GoToWebcast for ASA members-only webinars will take place on Thursday, January 12, with the webinar “The Need for Cutting Edge Partnerships in an Era of Health Transformation”.

The change to GoToWebcast for all other ASA webinars will take place on Tuesday, January 17, with the webinar “Cultural Awareness in Dementia Care.”

Here are some FAQ’s regarding the American Society on Aging’s upgrade to GoToWebcast.

Q: How do I register for an ASA webinar with the new upgrade to GoToWebcast?
A: Same as always: Log into your ASA account and register for the event of your choosing.

Q: What can I expect after I register with the new upgrade to GoToWebcast?
A: You will receive a confirmation email from GoToWebcast with a subject line of, “Thank you for registering for: NAME OF WEB SEMINAR.” The confirmation email will contain a URL you must click to join the webinar at the appropriate start time.

Q: How will the live events work with the new upgrade to GoToWebcast?
A: At the appropriate start time, click the URL in your confirmation email, enter your email on the following screen, and you will be launched into the webinar. For the audio, connect using your computer audio via the VoIP connection. PLEASE NOTE: We are no longer able to offer a dial-in option. For questions, contact Steve Moore, Webinar Manager, at

Q: What about the events I’ve already registered for? How will I access the new platform?
A: You will automatically receive new registration links in GoToWebcast prior to the date of the web seminar for which you are registered. PLEASE NOTE: Your registration links for any upcoming web seminar from the old platform, GoToWebinar, WILL NOT WORK.

Q: What if I don’t receive new registration links from GoToWebcast prior to the date of a web seminar I previously registered for?
A: You can contact Steve Moore, Webinar Manager, at or call our customer service number at (800) 537-9728.

Q: What if I miss a web seminar I previously registered for due to the changeover?
A: We offer our content and CEUs for 30 days following any webinar. You can watch the recorded version at your convenience and claim CEUs if you wish to do so. If you do not automatically receive a follow up email with a link to the recorded version within a week of the live date of any event you missed, you can contact Steve Moore, Webinar Manager, at

If you have additional concerns or questions, you can contact Steve Moore, Webinar Manager, at

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