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Improving LTSS Care Delivery: A Focus on Enhancing Core Operational Processes

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Tuesday, July 11, 2017

Start : 10:00 AM (Pacific)
End : 11:00 AM (Pacific)

Sponsored by The National Committee for Quality Assurance

Register now for FREE

Includes complimentary CEUs

In recent years, states have begun to shift long-term services and supports (LTSS) from fee-for-service to managed care. As LTSS moves to a managed care model, processes that affect member outcomes become vital for community-based partners to meet state and MCO requirements.

Focused efforts to improve operations in key areas such as person-centered care and care transitions have been shown to deliver results. Enhancements in these areas can increase efficiency and improve the quality of care, outcomes, member satisfaction and quality of life.

The National Committee for Quality Assurance (NCQA), the nation’s largest accreditor of health plans, will share insights from its research on person-centered care and care transitions, and tools to effectively measure quality and implement quality improvement initiatives.

Participants in this web seminar will be able to:

  • Identify gaps in their current person-centered care and care transitions processes by comparing to industry best practices;
  • Pinpoint key considerations for implementing quality-improvement initiatives;
  • Identify future quality measures for the older adult population that can improve care planning and goal attainment; and,
  • Discuss resource materials to support implementation of best practices.


Paige Cooke is assistant director, Customer Engagement at NCQA, where she helps organizations navigate NCQA’s Accreditation, Certification, Distinction and Recognition programs; these support a national platform for quality measurement, transparency and accountability.




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