Frequently Asked Questions

Where and when will the 2019 Aging in America Conference take place?

The 2019 Aging in America conference will be held at the Hyatt New Orleans from April 15-18, 2019. Click here for more info.

When can I register for the 2019 Aging in America Conference?

Registration is now open. You can register from now until the start of the conference, but we recommend registering early for better rates. 

Do you have volunteer opportunities that I can sign up for?

Yes. Click here for more information. 

How do I make my hotel reservation?

Hotel and travel information will be updated in September, prior to the opening of registration. Click here for information about making your hotel reservation.

What's the best way to plan ahead?

Aging in America is a big conference, so it's a good idea to have some idea of what you'll want to do before you arrive. You can use our online Event Search to plan your time at AiA19. This will be available in October.

How do I get to the conference?

Check out our travel and hotels page for information about ground and air transportation.

When should I arrive at and depart the hotel?

In order for you to fully participate in the entire conference, we recommend arriving on Sunday, April 14 and departing in the late afternoon or early evening on Thursday, April 18.

What are the registration desk hours when can I pick up my badge and conference bag, check in for my exhibit booth or volunteer assignment, or talk to the customer service team?

Sunday, April 14: 2:00–8:00 pm
Monday, April 15: 7:00 am–6:00 pm
April 16: 8:00 am–6:00 pm
April 17: 8:00 am–6:00 pm
April 18: 8:00 am–noon
We recommend that you pick up your badge as soon as possible once you arrive onsite. DON'T WAIT UNTIL THE LAST MINUTE. We've discovered that if everyone registers right before the first sessions begin it results in very long lines, which is no fun for anyone. 

Can I pick up a badge for my colleague?

Sorry, you may not pick up badges and materials for colleagues. Please note that a photo ID will be required to pick up your badge and conference materials.  Students must show valid student identification in order to pick up their badge if registered at the student rate.

Is there a special process for claiming CEUs at the AiA conference?

Yes, claiming CEUs for the conference is a two-step process:

  1. During the conference—When you attend a session offering CEUs scan your badge when entering and exiting the session. At general sessions, look for the special “CEU Entrance” to scan your badge.
  2. After the conference—Log in and complete session evaluations and print your certificates. Look for the ASA email with step-by-step instructions sent prior to the conference.

Click here to learn more about specific boards ASA typically receives approval from and exemptions.

When is the Exhibit Hall open?

Monday, April 15: 6:00–7:30 PM (Grand Opening Reception)
April 16: 8:00 AM–2:00 PM
April 17: 8:00–11:00 AM

What is the dress code for the conference, including receptions?

We recommend business casual (ties are not required). Slacks, skirts, khakis, layers such as sweaters and comfortable shoes are appropriate. If you wish to dress up a little more for receptions, that is fine, but during the day you’ll be walking to get to different programs that are in rooms where the temperature may vary so your comfort is most important.  

I can no longer attend the conference but my colleague is available to attend. What is the substitution policy?

Transfers of registrations (substitutions), including those transferred to someone else onsite during the conference, are permitted for a $50 processing charge.  A registration may only be transferred to one person, and the individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution. Click here to view the Cancellation Policy

Is WiFi available during the Conference?

Yes, wi-fi is available at the Hyatt and it is complimentary.

What food outlets are within walking distance of the Hyatt?

Click here to download a PDF of restaurants within walking distance, or view a map with restaurants near the hotel

Can I submit a proposal to present at the 2019 Aging in America Conference?

The call for proposals is closed, but we will accept poster session submissions until the slots are filled.