GoToWebcast FAQs

The American Society on Aging has upgraded our web seminar platform to GoToWebcast!

GoToWebcast offers a more user-friendly experience, increased video and webcam sharing opportunities, faster and easier delivery of handouts, and better connections from all devices including tablets and smart phones.  

Here are some FAQ’s regarding the American Society on Aging’s upgrade to GoToWebcast.

Q: How do I register for an ASA webinar with the new upgrade to GoToWebcast?
A: Same as always: Log into your ASA account and register for the event of your choosing.

Q: What can I expect after I register with the new upgrade to GoToWebcast?
A: You will receive a confirmation email from GoToWebcast with a subject line of, “Thank you for registering for: NAME OF WEB SEMINAR.” The confirmation email will contain a URL you must click to join the webinar at the appropriate start time.

Q: How will the live events work with the new upgrade to GoToWebcast?
A: At the appropriate start time, click the URL in your confirmation email, enter your email on the following screen, and you will be launched into the webinar. For the audio, connect using your computer audio via the VoIP connection. For questions, contact Steve Moore, Senior Manager, Webinar Education and Webinar Programs, at smoore@asaging.org.

Q: How is audio delivered in GoToWebcast?
A: Audio for all webinars will be broadcast only via VoIP (your computer speakers). The American Society on Aging has discontinued the call-in phone number for our webinars.

Q: What is the recommended web browser to access GoToWebcast?
A:  GoToWebcast recommends using Google Chrome for optimal user experience. You may run into audio and/or visual problems using other browsers.

Q: What if I don’t receive new registration links from GoToWebcast prior to the date of a web seminar I previously registered for?
A: You can contact Steve Moore, Senior Manager, Webinar Education and Webinar Programs, at smoore@asaging.org or call our customer service number at (800) 537-9728.

Q: What if I miss a web seminar I previously registered for?
A: We offer our content and CEUs for 30 days following any webinar. You can watch the recorded version at your convenience and claim CEUs if you wish to do so. If you do not automatically receive a follow up email with a link to the recorded version within a week of the live date of any event you missed, you can contact Steve Moore, Senior Manager, Webinar Education and Webinar Programs, at smoore@asaging.org.

If you have additional concerns or questions, you can contact Steve Moore, Senior Manager, Webinar Education and Webinar Programs, at smoore@asaging.org.