Escalation Prevention and Conflict Resolution in Working with Older Adults

Start time
10:00 AM Pacific
End time
11:00 AM Pacific

Presented by ASA’s Healthcare and Aging Network (HAN)

ASA Members: Register now for FREE

Not a Member? Join ASA or Register for this event for $99

Includes complimentary CEUs

This web seminar provides an overview of the concepts of conflict escalation, prevention, and management within older adult populations. Seminar content includes case studies and interactive exercises that help participants learn how to cope with a lack of consensus and differences in interpretation, while using cognitive behavior techniques to change negative responses and create positive resolutions.

Participants in this web seminar will be able to:

  • Identify and consider the impacts of depression, delirium, and dementia upon conflict situations;
  • Adopt effective strategies and heighten awareness so as to prevent conflict;
  • Use nonverbal de-escalation techniques to improve older adults’ comfort levels in a conflict situation, helping them to communicate effectively; and,
  • Understand how changing one’s personal perception of a conflict situation can help calibrate communications to be more empathetic and collaborative.


Tava Scott is a service coordinator in a senior and disabled community and a surveyor and consultant to the Commission on Accreditation of Rehabilitative Facilities. Scott has 15 years of experience in this field, and holds a BA in Clinical Psychology and a MA in Administration, with a concentration in social services.
Terrell Scott is an assistant manager within a senior and disabled community. Scott has worked for the past six years in senior housing for disabled and dual-eligible persons. He holds a BA in Business Administration and is currently pursuing a MBA in Finance.