Tending to the iPatient: Or How Can Clinicians Balance the Electronic Age with Good Patient Care

Start time
10:00 AM Pacific
End time
11:00 AM Pacific

Part of the Generations Education Series funded in part by the Archstone Foundation

Register Now
Includes Complimentary CEUs.

In many ways, technology—the Internet, electronic medical records, even social media—has transformed how healthcare is delivered. Once the domain of a few “tech-y” physicians, and a few Internet-savvy elders, interaction with, and through, the computer has increased exponentially in the past decade. “Connected” patients search the Internet for medical information, and join chat rooms and message boards seeking information related to a particular condition. It is estimated that 10 percent to 15 percent of patients now exchange information with their clinicians via e-mail.  But how effective is the electronic communication between medical professionals and patients? Can it replace “person-centered” medical care that includes engagement with an individual?

Participants in this web seminar will be able to:

  • Understand the way the electronic information age has transformed face-to-face medical care;
  • List the risks of Internet searches on medical conditions undertaken by patients and the public;
  • Describe ways to support self-care and health literacy via the Internet and social media;
  • Describe the best strategy for sifting through Internet sites; and,
  • Understand how to balance the new information age with thoughtful, honest communication between health professionals and self-empowered patients.


Cheryl Phillips is a board-certified geriatrician. She is past president of both the American Geriatrics Society and AMDA (The Society of Post-Acute and Long-Term Care Medicine). She now serves as senior vice-president of Public Policy and Advocacy at LeadingAge in Washington, DC.