Ahead of the Curve: Improving Efficiency of Adult Protective Services in Texas

Start time
10:00 AM Pacific
End time
11:00 AM Pacific

Presented by ASA’s Mental Health and Aging Network (MHAN)

ASA Members: Register now for FREE

Not a Member? Join ASA or Register for this event for $99

Includes Complimentary CEUs

This web seminar will address the unique role of Adult Protective Services (APS) through a case study of what happens when a leading APS program proactively changes its clientele and how it serves them. Most APS programs face increasing reports of elder abuse and neglect, flat or declining resources, and a changing workforce. The presentation will focus on how the Texas APS program addressed this workload stress. In September 2012, Texas APS changed critical definitions of abuse and neglect, as well as other policies, dramatically reducing intakes. In September 2013, Texas APS implemented structured decision making in casework practice to provide a more research-based approach for making such decisions.

This web seminar will explore why change should still be made, even absent a crisis; what impact these changes had on APS clientele; what impact these changes had on other aging service providers; how APS prepared for and worked with other aging service providers to address these impacts; and what adjustments APS made. 

Participants in this web seminar will be able to:

  • Understand the unique role of APS programs in aging services;
  • Discuss changing operating environment and stresses on APS programs;
  • Explain how a public program can make change absent a crisis; specifically, how to change definitions of abuse, neglect and exploitation, as well as the practice model population served by a critical social service program; and,
  • Understand how a changing practice model—based in social science research and focused more on risk and strengths—may affect how APS delivers services.


Karl Urban is director of policy and performance management for the Texas Adult Protective Services Program, one of the leading APS programs in the country.