Managing in an Unmanageable World: Expanding an Area Agency on Aging in Challenging Economic Times

Start time
10:00 AM Pacific
End time
11:00 AM Pacific

Part of the Generations Education Series, sponsored by the Archstone Foundation

Register Now
Includes Complimentary CEUs

Missoula Aging Services in West Central Montana began in 1982 as a single county Area Agency on Aging. The agency service area covers 5,000 square miles and includes urban, rural and frontier communities. In 32 years, the agency has expanded its services from one to two counties, and their budget has grown from $252,000 to $3.6 million. This web seminar will provide details on how securing community financial support, controlling overhead costs, developing funding and marketing and increasing the use of volunteers have helped make Missoula Aging Services a successful example of an agency managing to grow in a minimally funded state.

Participants in this web seminar will be able to:

  • Identify five strategies that helped Missoula Aging Services achieve its goals;
  • List two efforts that support an effective new rural service model for aging services; and,
  • Describe two new strategies that Missoula Aging Services believes will support success and sustainability in the future.


Susan Kohler has a bachelor of arts degree in Gerontology and has worked in the field of aging for 35 years. She is the CEO of Missoula Aging Services in Missoula, Montana, and co-chairs the legislative committee of the Montana Area Agency on Aging Association.
Ken Wilson has worked at Council on Aging of Southwestern Ohio since 1994 where he is Director of Program Operations.  His responsibilities include administering all program operation areas including Transitional Care, Care Coordination, Caregiver Support, and Aging and Disability Resource Connections (ADRC).  The programs maintain the independence of over 20,000 elderly and people with disabilities living in the community funded through Medicaid Waivers, Local Levies, and Federal and State funding.Ken is also an adjunct instructor at Miami University’s Scripps Gerontology Center.