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10:00 AM Pacific
11:00 AM Pacific
Part of the Aging and Disability Business Institute Series—a Collaboration of n4a and ASA.

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Includes complimentary CEs

A significant challenge experienced by community-based organizations (CBO) in contracting with healthcare entities is healthcare partners’ reluctance to share data on the outcomes of CBO services. In response, the health plans workgroup of the Trailblazers Learning Collaborative developed a standard long-term services and supports (LTSS) care management client experience survey. The tool was based on CMS’s new Consumer Assessment of Healthcare Providers and Systems (CAHPS) for LTSS and on measures used by top agencies across the country. If broadly used by aging and disability CBOs, this survey and other tools developed by the health plans workgroup will enhance readiness to partner by providing CBOs with data to demonstrate their value and by allowing CBOs to benchmark and improve the quality of their services. This web seminar will describe the care management experience survey, explain how to use it, and why it’s important.

Participants in this web seminar will be able to:

  • Describe the role of a standardized survey in creating a national value proposition for CBOs;
  • Describe how standard survey data can help CBOs with benchmarking; and,  
  • Describe how to access and use the tools.


Sandy%20Atkins.jpgSandy Atkins is Senior Strategy Advisor at Partners in Care Foundation, and has worked at Partners for more than 11 years. She leads Partners’ nationally recognized HomeMeds program, and works closely with Partners’ CEO, June Simmons, to provide strategic guidance to the organization.



The Aging and Disability Business Institute is funded by:

The Administration for Community Living

The John A. Hartford Foundation

The SCAN Foundation


National Association of Area Agencies on Aging (n4a)

Independent Living Research Utilization/National Center for Aging and Disability

The American Society on Aging

Partners in Care Foundation

Elder Services of the Merrimack Valley/Healthy Living Center of Excellence.


The Evidence-Based Leadership Council

Meals on Wheels America

Learn more about The Aging and Disability Business Institute at