NCQA Accreditation of Case Management for LTSS: An Early Adopter’s Journey

Start time
10:00 AM Pacific
End time
11:00 AM Pacific

Sponsored by the National Committee for Quality Assurance.

Register now for FREE

Includes complimentary CEUs*

Aging & In-Home Services of Northeast Indiana (AIHS), an Area Agency on Aging operating for more than 44 years, has worked in the integrated space for the last 5 years. It sought NCQA Accreditation to strengthen its structure and processes and position itself for the future.

This webinar will review AIHS’ journey from the initial decision by leadership to pursue accreditation, through the multi-year, agency-wide process to earn it. The webinar will also provide an overview of the development of NCQA’s LTSS Accreditation program, tips for organizations seeking accreditation and a preview of new LTSS performance measures in development.

Participants in this web seminar will be able to:

  • Identify industry best practices for providing high-quality, person-centered LTSS;
  • Describe the essential process of aligning NCQA standards with current case management practices;
  • Understand the NCQA LTSS Accreditation program in relation to the current CBO business model and its importance in the future business model;
  • Identify key components to include in tasks and the timeline for managing the accreditation process; and
  • Describe a typical CBO’s potential challenges and rewards of pursuing accreditation.


Maureen Widner, Chief Operating Officer at AIHS, worked in home health care, hospice and acute hospitals for over a decade before joining AIHS in 2003. With the passing of the Affordable Care Act, AIHS recognized the need to develop relationships with health care organizations and demonstrate its capabilities to partners.


Jessica Briefer French, Assistant Vice President, Research, Quality Measurement and Research Group at NCQA, has worked in health care quality for 20 years. Her work has focused on measurement and evaluation of quality of care for vulnerable and high-need populations. She is currently Co-Principal Investigator, leading NCQA’s work to develop accreditation standards for case management of LTSS, and she led a research study to identify best practices in person-centered, goal-based integrated care for people with complex health care needs.