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10:00 AM Pacific
11:00 AM Pacific

Part of the Aging and Disability Business Institute Series – a collaboration of n4a and ASA.


In the wake of the shift to accountable and value-based care, and in light of the growing number of older adults and individuals with disabilities, many states are looking to Managed Care Organizations (MCOs) to provide these populations with coordinated healthcare and long-term services and supports (LTSS). Opportunities now exist in this new environment for community-based organizations (CBOs) experienced in providing these supportive services to partner with MCOs looking to tap into the expertise and deep community knowledge of local CBO providers.

This web seminar will highlight one such successful CBO–MCO partnership in San Diego, Calif., between Care1st Health Plan, an affiliate of Blue Shield of California and Access to Independence (a2i), the Center for Independent Living serving the disabled population in the San Diego area. The joint pilot project used a2i case management and housing assistance interventions to improve the health and well-being of low-income people with disabilities and older adults, many of whom were homeless. Learn how these organizations were able to work together to achieve common goals and serve an especially vulnerable population.   

Participants in this web seminar will be able to:

  • Describe why an MCO would seek to partner with a CBO to serve people with disabilities;
  • List the strategic and logistical steps necessary to establish a CBO-MCO contract;
  • Identify best-practices for finding vulnerable patients in the community, assessing them, and developing an independent living care plan; and,  
  • Identify the positive outcomes that can result from a CBO-MCO collaboration to serve individuals with disabilities.


Pamela Mokler, M.S., is a gerontologist with more than 20 years’ experience in the Aging Network, and 14 years working with managed health plans. She has since 2012 served as vice president of LTSS for Care1st Health Plan, an affiliate of Blue Shield of CA. She is responsible for the integration of LTSS into the health plan in San Diego and Los Angeles counties.
Louis Frick, MS, CRC, serves as executive director of Access to Independence (a2i), a nonresidential, cross-disability, nonprofit Center for Independent Living. Frick has been involved in creating community integration for people with disabilities for more than 38 years. 

The Aging and Disability Business Institute is funded by:

Administration for Community Living

The John A Hartford Foundation

The SCAN Foundation

The Gary and Mary West Foundation

The Colorado Health Foundation

The Marin Community Foundation


National Association of Area Agencies on Aging

Independent Living Research Utilization/National Center for Aging and Disability

American Society on Aging

Partners in Care Foundation

Elder Services of the Merrimack Valley/Healthy Living Center of Excellence.

Learn more about the Aging and Disability Business Institute.