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On Aging 2021 - How to Access

The Annual Conference of the American Society on Aging
April 6-15, 2021 | A Virtual Event

On Aging 2021 Attendee Instruction Guide

How to access the On Aging 2021 platform

Click here to login

Please use Chrome or Firefox browsers, as the platform will not work on Internet Explorer.

If you have previously logged into the ASA or Generations website(s), use that same login information to log into On Aging 2021. 

If you did not previously have an ASA account, one has been set up for you, and you should have received log-in information with your conference registration materials. 

If you have forgotten your password or have never previously logged into the ASA website, you can reset your password by clicking the link on the login screen. If you need further assistance, call 1-800-537-9728 or email

Note: Having audio issues in breakout rooms? Download these instructions that will help you be heard.

Watch the video, below or scroll down for instructions for setting up your profile, attending sessions, networking and more during On Aging 2021.

On Aging 2021 Instruction Guide for Attendees

How to update your personal profile:

When you log into the conference platform for the first time, you will be prompted to check in and update your profile. This information will help people to connect with you. Follow the prompts to upload your photo and update the fields. 

Once your profile is complete you will be directed to the “Information Booth,” which functions as your home screen. On this screen you will see which sessions are happening and can navigate to other areas in the platform.

Overview of Navigation

Information Booth: Your home screen, where you will go to get an overview of what is happening at the conference.

Public Circle: This is where you will find the Main Stage (where morning announcements will be broadcast), the Zoom Fatigue Break videos, and our Water Cooler Social Chatter Wall.

My Schedule: All of the sessions you have enrolled in.

Sessions: View and search all available sessions to enroll in them.

Exhibit Hall: Visit our exhibitors to connect, network, and get resources.

Sponsors: Connect with our sponsors.

Speakers: Speaker profiles. You can connect with speakers here. Claiming CEUs: Instructions to claim CEUs for session participation.



screen capture listing tabs described under

How to Claim CEUs at On Aging 2021:

When a session has ended you will see the button to “Claim Education Credits”. You will only be able to complete the CEU process and claim credits if you attended the session at least 75% of the time. Unfortunately, if you did not meet this threshold we are unable to grant CEUs for that session. We have rescheduled the sessions that were incomplete due to technical difficulties, and you will need to attend the rescheduled session in order to claim CEUs for it. 

Claim Education Credits button

Select the crediting association you would like. You can select more than one. Complete all questions in the session evaluation. 

Select the crediting association you would like. You can select more than one. Complete all questions in the session evaluation.

You will then need to complete presenter evaluations for all presenters and moderators. You may need to scroll up to see pop-up window. Then scroll back down after evaluating each presenter to complete evaluations for the remaining presenters

Once you evaluate all presenters, scroll back down and click “Submit Claim.”

Submit Claim button screen capture


If you need to complete the claim process for additional sessions, click on the blue “Back to Session” button, and proceed to other sessions you attended to complete the evaluation forms. If you have successfully completed all of the steps for each session you attended, click the white button “Finalize Claims & Get Certificate”. You will only be able to do this once in order to get ALL of your certificates. 

Finalize claims and get certificate button screen capture

After you click the white button, follow the instructions on your screen. 

You will then be asked to confirm all of the certificates you are about to claim.
REMINDER: You will not be able to go back to claim additional CEUs after confirming this screen, so double-check that all of the sessions you attended are there. 

Once submitted, you can click on the blue “View Certificates” button to print each of your certificates. They will also be emailed to you.

Some certifications will appear with a lock sign. When you click on it, it will prompt you to enter your license number, which is required for your certificate. 

How to connect with attendees and how attendees can chat with speakers

  1. To connect with other attendees, click on the “Information Booth” tab in the navigation bar. (Click here to review the Overview of Navigation.)
  2. Click on the “Go to Network” button on the right side of your main page.
  3. Here you can search and connect with other attendees as well as see who has requested to connect with you. 
  4. To connect with another attendee, click their profile, and then click “Connect.” This action will send them a connection request. Once they have approved your request their profile will show up in “My Connections” in the navigation tabs.
  5. To connect with another speaker, simply click on the “Speaker” tab in the navigation and follow the same instructions as above. You can also connect with our sponsors by clicking on the “Sponsors” tab.

Note: The My Connections tab will only appear if you have made a connection.

How to find and register for a session

  1. Click on the Sessions tab.
  2. Select “Date/Time in my local time zone” to view the sessions listed according to your time zone.
  3. To see all the sessions available throughout the conference, click on “All.”
  4. You can also view sessions by date by selecting the date tabs.
  5. Use the search bar to search for a specific session. You can also select different Topics (Format, Constituency Group or Covid-19) using the dropdown menu to see sessions organized by those topics.
  6. Once the Topics button has been engaged you’re given another choice of Select Categories, which includes the On Aging 2021 workshop tracks: Ageism & Culture; Economic Security; Health & Well-being; Innovation & Social Impact and Justice & Equity. If you click on one of these tracks it will ask you to Add Category, which further limits the search. 
  7. Click “View” to learn more about the session, its speakers and to enroll.
  8. You must enroll in a session to be able to watch it. Once enrolled in a session you will be able to view and download any PowerPoint slides or other presentation materials provided by the speaker.
    enroll - screenshot
    We recommend enrolling in sessions ahead of time to receive a daily overview of sessions you might like to attend. Also you can enroll in sessions in the moment. 

How to view your schedule

To view your schedule, click on the “My Schedule” tab in the navigation bar. You will only be able to join a session if it has started. If a session hasn’t yet started you can still review any support documents the speakers have uploaded.

How to join a session

  • From the “My Schedule” tab in the navigation bar, you will see all of the sessions in which you have enrolled.
  • At the time a session is set to start, a “Live Now” icon will appear at the top right of the screen. Press the orange “Join Now” button to join.
    join now button - screenshot
  • Launch the session by clicking on the blue button. We recommend you "Maximize" the video after joining so that you will be able to utilize the chat feature during the session.
    Join using Slayte button
  • A screen will open up allowing you to view the session. You can make your screen full size by clicking the icon at the top right-hand corner of the viewing screen.

    enlarge screen
  • If you click “Minimize” at the bottom left hand corner of your screen, your view screen will pop out and you will be able to navigate around the conference platform while still viewing the session.

  • Click “Restore” to restore the screen to its original size. 
    restore screen

How the chat function works in sessions

Zoom chat functionality has been turned OFF. In order to chat in a session, click the Join Chat button to the right of the screen, then chat away! Unfortunately, chat transcripts cannot be saved. 


How to find session information and documents

Click on a session to view all of the information about it. Session details live in the “Description” section, and any additional resources will be found directly below in the “Documents” section. Click on the document to download it.

NOTE: You will only be able to see additional resources if you have enrolled in the session.

How to find posters and ask questions about posters

Poster sessions can be found by clicking on the “Sessions” tab in the navigation bar, then searching for Posters. You must enroll in the session to view the poster. You can connect with the poster presenters, who are listed under Speakers.

NOTE: Posters will be listed as having a specific date and time but are available to be viewed 24/7. To view the poster session content, first enroll in the session. Use the chat function in the session to ask questions or otherwise connect with the poster presenter. 

How to access the Exhibit Hall

Access the Exhibit Hall by clicking on the “Exhibit Hall” tab in the navigation.

You can search for a specific exhibitor using the search bar, or filter exhibitors by category using the dropdown menu.

How to connect and chat with Exhibitors

Click on the blue “Contact Me” button to connect with the exhibitor. This is like sending a connection request on LinkedIn.

Click on “Chat with Company” to chat with the exhibitor. 

You will receive a notification at the top of your screen when the exhibitor responds to your message. 


Technology Support Office Hours

We will be holding Tech Support Office Hours the week of March 29–April 2.

There are two sessions to choose from each day: 

6:00-7:00am PT / 9:00-10:100am ET with Dee – click here to join


2:00-3:00pm PT / 5:00-6:00pm ET with Keith – click here to join


We would love to know what you thoroughly enjoyed at On Aging 2021. Please use #OnAging2021 when you Tweet or post on social media throughout the conference.

If you have any questions, email