Skip to main content

On Aging - Volunteer Instructions

The Annual Conference of the American Society on Aging
April 6-15, 2021 | A Virtual Event

On Aging 2021 Volunteer Instruction Guide

How to access the On Aging 2021 platform


Click here to login

Please use Chrome or Firefox browsers, as the platform will not work on Internet Explorer.

If you have previously logged into the ASA or Generations website(s), please use that same login information to log into On Aging 2021. 

If you did not previously have an ASA account, one has been set up for you, and you should have received log-in information with your conference registration materials. 

If you have forgotten your password or have never previously logged into the ASA website, you can reset your password by clicking the link on the login screen. If you need further assistance, call 1-800-537-9728 or email

How to update your profile:

When you first log in you will be prompted to update your profile. This helps other conference attendees to connect with you. Upload your picture and fill in the fields to help others identify who you are and what you do. 

Please review any sessions at which you will be speaking. If your session day or time is incorrect, or if you don’t see all of your sessions, please email for assistance. 

Once you check-in (and on subsequent log-ins to the conference platform) you will be able to go to the “My Schedule” tab in the navigation to view all of the sessions assigned to you. (See the overview of navigatin, below.)

Overview of Navigation

Information Booth: Your home screen, where you will go to get an overview of what is happening at the conference.

Public Circle: This is where you will find the Main Stage (where morning announcements will be broadcast), the Zoom Fatigue Break videos, and our Water Cooler Social Chatter Wall.

My Schedule: All of the sessions you have enrolled in.

Sessions: View and search all available sessions to enroll in them.

Exhibit Hall: Visit our exhibitors to connect, network, and get resources.

Sponsors: Connect with our sponsors.

Speakers: Speaker profiles. You can connect with speakers here. Claiming CEUs: Instructions to claim CEUs for session participation.



screen capture listing tabs described under

How to launch a session

You will need to be logged into the conference platform 15 minutes before the start of the session.

  1. Click on “My Schedule” in the navigation menu and click to view the sessions assigned to you. 
  2. Click on the green button called “Start Meeting as Host (Zoom Desktop).”
    Start Video Conference Button on orange bar - screenshot
  3. Click on the blue button called “Join as Speaker.” DO NOT start meeting as a host. An ASA volunteer or staff person will act as host of your program. You must join as a speaker even if you want to have hosting capabilities. They will be assigned to you after you have logged in. 
    VERY IMPORTANT: Click on the blue button.

How to connect with attendees and how attendees can chat with speakers

  1. To connect with other attendees, click on the “Information Booth” tab in the navigation bar. (Click here to review the Overview of Navigation.)
  2. Click on the “Go to Network” button on the right side of your main page.
  3. Here you can search and connect with other attendees as well as see who has requested to connect with you. 
  4. To connect with another attendee, click their profile, and then click “Connect.” This action will send them a connection request. Once they have approved your request their profile will show up in “My Connections” in the navigation tabs.
  5. To connect with another speaker, simply click on the “Speaker” tab in the navigation and follow the same instructions as above. You can also connect with our sponsors by clicking on the “Sponsors” tab.

Note: The My Connections tab will only appear if you have made a connection.

How to share your screen

Click the Share Screen  button located in your meeting controls. Select the desired screen and click “Share.” You can use this function to share your whole screen or to use the white board function.

Share screen - screenshot

On Aging volunteers  will manage putting attendees into Breakout Rooms as needed. Polling is not available to use through Zoom. We encourage you to utilize the chat box in the session platform or ask attendees who have questions to raise their hands. 

How to play a video in a session

  1. Click the Share Screen  button located in your meeting controls.
  2. Make sure that the Share Sound and Optimize for Video Sharing buttons are checked.

    You can share videos from your desktop or from a video sharing website such as YouTube.
    If you have your video saved to your desktop:
  3.  Switch to the Advanced tab, and then  select Video video
  4. Navigate to and select the video you wish to share, then click Open.
  5. The video will now open and be visible to attendees.

    To play a video that is hosted on YouTube or a similar platform:
  6. Open the desired website and play your video via that platform. If you do, be sure to enlarge your screen.

How the chat function works in sessions

Zoom chat functionality has been turned OFF. In order to chat in a session, click the Join Chat button to the right of the screen, then chat away! Unfortunately, chat transcripts cannot be saved. 


Frequently Asked Questions 

Q: Can you upload the ppt file/pdf to the session for attendees to access after the session? 

A: If you wish to upload the session PowerPoint for attendees to access after the session, you can upload it to the documents section. See instructions HERE [anchor link to upload docs section].

Q: Who is in the room to help?

A: An ASA Volunteer will be in the session with you and will act as Zoom Host. They will assign you as a co-host, which will give you the capability to share your screen and use the white board feature. They also will be responsible for launching breakout rooms. The Volunteer also will end the session once it has concluded. 

Q: Will the Q&A be chat only, or will participants be able to ask questions verbally? 

A: It will be chat only.

Q: Can we bring our own Moderators to assist us with the Q&A?

A: You may use a co-presenter (someone who is currently registered to speak with you at your session) to moderate your session, but no new speakers/co-presenters can be added at this time. 

Q: Are polls/surveys available? 

A: This feature is not available. If you would like to poll attendees, we recommend utilizing the chat feature. 

Q: Is there a call-in option for presenters or participants? 

A: No, everyone who attends or presents at the session must be logged into the conference platform through their computer. 

Q: Will there be language access via captions and/or interpretation?

A: ASA asks all individuals to disclose during the registration process if they require accommodations. 

How to find and register for a session

  1. Click on the Sessions tab.
  2. Select “Date/Time in my local time zone” to view the sessions listed according to your time zone.
  3. To see all the sessions available throughout the conference, click on “All.”
  4. You can also view sessions by date by selecting the date tabs.
  5. Use the search bar to search for a specific session. You can also select different Topics (Format, Constituency Group or Covid-19) using the dropdown menu to see sessions organized by those topics.
  6. Once the Topics button has been engaged you’re given another choice of Select Categories, which includes the On Aging 2021 workshop tracks: Ageism & Culture; Economic Security; Health & Well-being; Innovation & Social Impact and Justice & Equity. If you click on one of these tracks it will ask you to Add Category, which further limits the search. 
  7. Click “View” to learn more about the session, its speakers and to enroll.
  8. You must enroll in a session to be able to watch it. Once enrolled in a session you will be able to view and download any PowerPoint slides or other presentation materials provided by the speaker.
    enroll - screenshot
    We recommend enrolling in sessions ahead of time to receive a daily overview of sessions you might like to attend. Also you can enroll in sessions in the moment. 

How to view your schedule

To view your schedule, click on the “My Schedule” tab in the navigation bar. You will only be able to join a session if it has started. If a session hasn’t yet started you can still review any support documents the speakers have uploaded.

How to join a session

  • From the “My Schedule” tab in the navigation bar, you will see all of the sessions in which you have enrolled.
  • At the time a session is set to start, a “Live Now” icon will appear at the top right of the screen. Press the orange “Join Now” button to join.
    join now button - screenshot
  • A screen will open up allowing you to view the session. You can make your screen full size by clicking the icon at the top right-hand corner of the viewing screen.

    enlarge screen
  • If you click “Minimize” at the bottom left hand corner of your screen, your view screen will pop out and you will be able to navigate around the conference platform while still viewing the session.

  • Click “Restore” to restore the screen to its original size. 
    restore screen

How to find session information and documents

Click on a session to view all of the information about it. Session details live in the “Description” section, and any additional resources will be found directly below in the “Documents” section. Click on the document to download it.

NOTE: You will only be able to see additional resources if you have enrolled in the session.

How to find posters and ask questions about posters

Poster sessions can be found by clicking on the “Sessions” tab in the navigation bar, then searching for Posters. You must enroll in the session to view the poster. You can connect with the poster presenters, who are listed under Speakers.

NOTE: Posters will be listed as having a specific date and time but are available to be viewed 24/7. To view the poster session content, first enroll in the session. Use the chat function in the session to ask questions or otherwise connect with the poster presenter. 

How to access the Exhibit Hall

Access the Exhibit Hall by clicking on the “Exhibit Hall” tab in the navigation.

You can search for a specific exhibitor using the search bar, or filter exhibitors by category using the dropdown menu.

How to connect and chat with Exhibitors

Click on the blue “Contact Me” button to connect with the exhibitor. This is like sending a connection request on LinkedIn.

Click on “Chat with Company” to chat with the exhibitor. 

You will receive a notification at the top of your screen when the exhibitor responds to your message. 


Technology Support Office Hours

We will be holding Tech Support Office Hours the week of March 29–April 2.

There are two sessions to choose from each day: 

6:00-7:00am PT / 9:00-10:100am ET with Dee – click here to join


2:00-3:00pm PT / 5:00-6:00pm ET with Keith – click here to join


We would love to know what you thoroughly enjoyed at On Aging 2021. Please use #OnAging2021 when you Tweet or post on social media throughout the conference.

If you have any questions, email